Pin Up Assistance Service
Here you will find a comprehensive guide on how to reach the PinUp support service team. Additionally, we provide answers to common questions, which may help you resolve your issue without needing to contact customer service.
What is the best way to reach Pin Up?
You can reach the PinUp support service in a variety of ways: through phone calls, on their website, or via email. Additionally, assistance can be requested through social media and instant messaging platforms. Let's take a closer look at these options.
By E-mail
The email for the casino – [email protected] – provides a universal way for players to reach out to PinUp support, accessible to everyone regardless of their location. The support team communicates exclusively in English but using an online translator is an option if needed. This method of communication is effective for addressing:
- Verification problems;
- Removal of software bugs;
- Adjustment of wrongly calculated freebies;
- Addressing all concerns associated with financial transactions.
- Submitting feedback and recommendations;
- Configure alerts for any attempts to access your account and for other suspicious activities.
When you reach out to customer service via email, look forward to a reply within 24 hours.
Socials
To enhance convenience for its users, PinUp casino allows communication with customer service representatives via social media:
- Follow us on Instagram and Telegram at @pin_upcasino
- Twitter – @pinupcasino.
Players can find out the reasons behind the long processing times for their withdrawal requests, clarify the conditions for wagering freebies, and address other concerns.
Phone Number for Customer Service
For urgent matters, customers of PinUp casino can reach out using the international phone number – +35722008792. Keep in mind that call charges will apply based on your operator's tariff plan.
Live Chat
Visit the website to access technical support through Live chat and follow the provided instructions.
- Tap on the icon located at the bottom right corner of the screen.
- Once the chat has loaded, please provide your name and pose your question;
- Press the Start Dialogue button.
The live chat consultants are available 24/7. They provide instant responses, ensuring their answers are precise. When needed, they promptly involve other specialists to address each client's issues comprehensively.
Let’s take a moment to review the various methods of contacting support specialists:
| Application Method | Advantages | Disadvantages |
| availability 24/7; a thorough guide on resolving the issue; the option to utilize an online translator. | Expect a response from a specialist in approximately 24 hours. | |
| Live Chat | This communication tool is available around the clock; it provides a convenient way to connect directly through the casino's website and allows for consultation with an online translator. | However, during peak times, access to this tool may be limited. |
| Phone Number | the quickest method to reach support;immediate resolution to conflict scenarios;connection to the appropriate expert. | All PinUp support representatives communicate solely in English. Because of this, using an online translator is not an option;you will be required to cover the call costs. |
| Socials | 24/7 availability; the option to provide a detailed description of your issue and receive a comprehensive response; the capability to seek help from an online translator. | However, there can be occasional delays in receiving responses from specialists. |
Select the communication method with the PinUp support service that best suits your inquiry.
PinUp Support FAQ
Don't forget to check the section on the PinUp casino website that includes the most commonly asked questions!
What is the method to reach support using a mobile device?
A mobile phone offers various ways to reach customer service beyond just calling. You can send an email, message them on Instagram or Telegram, or simply make a call to the number provided above.
Is there any charge for calling support?
No, it is not. When you reach out to the support service using an international phone number, your service provider will impose a fee based on the set rate.
What are the ways to locate Pin Up support?
The PinUp casino website features a section dedicated to Contacts, where you can find all available communication methods. Additionally, a live chat window is located in the lower right corner of the PinUp casino webpage. Please note that the support specialists at PinUp communicate in English. To receive assistance more quickly, ensure that your questions are clearly formulated!